Rental Division Office
20 Heritage Lane
Chatham, MA 02633
Downtown Chatham Office
509 Main Street
Chatham, MA 02633
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Pine Acres Realty Rental Department
Rental Payment PolicyTo secure your booking, half of rent, administration fee and damage waiver are due for all rentals within two weeks of booking. Final payment and cleaning fee are due 30 days prior to arrival. Payment options include cash, personal check, or money order. Pine Acres Realty does not accept personal checks for any payments if your arrival date is within two weeks of your reservation, a Visa/MC can be used in these circumstances. Full payment is required on all reservations made within 30 days from arrival. If arrival date is less than 30 days from booking immediate and full payment is required.
Check In/Check OutCheck-in time is 3:00 pm and check-out time is 10:00 am. Please respect our policy; keys must be dropped at our office, sorry there are no exceptions. There is a $25 charge for lost keys or keys not returned by 10:30 a.m. on the day of departure. Check-out time is not flexible and overstaying check-out time will result in additional rent in the amount of $25.00 per half hour.
If you need to cancel your lease, please notify us in writing immediatelyIn the event that you are unable to fulfill your Rental Agreement and use the property for the dates of your reservation, Pine Acres Realty must be notified in writing as soon as possible. We will make every attempt to re-rent your property for you; however, we cannot guarantee re-rental. If we are able to successfully re-rent your property for you, you will receive a refund of the full amount of rent paid minus a cancellation fee equal to 15% of total rental amount. If we are unable to re-rent your property for you, any remaining payments are still due and no refunds will be issued.
The rental agreement is a legally binding agreement between the Tenant, Pine Acres Realty and the Property Owner. Your reservation and signed Rental Agreement bind you to a specific home for a specific period of time. There should be no expectation of refund because you are disappointed with the property in any way. We cannot relocate you without specific authorization from the property owner. There will be no refunds for mechanical failure of nonessential items such as air conditioner, TV, dishwasher, washer/dryer, or other luxury items. Pine Acres Realty will make every attempt to correct any problem that arises during your stay in a timely manner.
Descriptions: We make every effort to ensure accurate descriptions of the homes we represent. We cannot, however, be responsible for typographical errors or changes made by owners in furnishings or equipment. If a tenant does not personally inspect the premises prior to signing their lease, they agree to accept the rental property as is, provided it meets the basic standards of habitability under MA law. The tenant will not be entitled to a refund and will have no recourse against the agent or Pine Acres Realty if the property does not meet their expectations.
Trip Cancellation (Travel) InsurancePine Acres Realty offers Trip Cancellation Insurance through CSA, Inc. (1-800-554-9839) to protect your vacation investment against injury, sickness, death, hurricane evacuation or other unforeseen covered circumstances. The optional Trip Cancellation Insurance cost is 6.95% of the trip cost (trip cost is the total of rent, tax and reservation fees). Trip cancellation insurance is offered at the time of your reservation and may be available up to 30 days prior to your vacation date. We recommend that all guests purchase this coverage for added financial protection in cancellation situation where we are unable to refund payments.
Rental Property Cleaning PolicyAll of our properties have mandatory cleaning by our professional cleaning staff after each check out. The tenant will pay the predetermined cleaning fee, as stated in the lease.
Pine Acres Realty also hires "checkers" to inspect every property before and after each tenant. The checker is responsible for inspecting cleanliness and noticeable damage or changes. Tenants are required to report any unintentional damage as soon as possible in order to be covered under Damage Waiver program.
Damage Waiver PolicyGuests are required to submit a non-refundable fee of $50 that relieves guests of the cost for all unintentional and incidental damage to the rental property and its contents, not to exceed $500.00. The Damage Waiver does not cover intentional damage, theft, excessive cleaning or any damage or flea infestation caused by a pet. Pine Acres Realty requires guests to have a MasterCard or Visa card on file and authorize Pine Acres Realty to charge guest's credit card for intentional damage, theft, excessive cleaning after departure, unintentional and incidental damage exceeding the amount of coverage.
SmokingAll of our rental homes are NON-SMOKING; smoking is not permitted. If there is evidence that smoking has occurred inside a non-smoking rental property you will be charged additional cleaning and ionization fee - THIS IS A VERY SERIOUS OFFENSE AND OUR POLICY IS STRICTLY ENFORCED.
Telephone ChargesAll homes have telephones; most have long distance blocks. Please come prepared to use your cell phone or calling cards.
Linens and towelsMost of our home rentals do not include linens or towels. Please bring them from home, or ask your agent for a referral to a local supplier.
PetsMost rental homes do not allow pets. The owner may still have had a cat or dog in residence. We can make no guarantee for an allergen-free home.
If a homeowner does permit pets, the tenant is responsible for cleaning the area around the Rental Property of all pet excretions in addition to removing pet hair from inside the Rental Property and its furnishings prior to departure. In the event that additional cleaning, laundering services or material damage are required due to the pet, PINE ACRES REALTY will bill the tenant or the tenant's credit card on file.The Damage Waiver does not cover any damage or flea infestation caused by a pet . Any undeclared pet found in or about a "no pet" home is grounds for immediate eviction and forfeiture of all monies paid, and will result in a monetary penalty of no less than $250.